Tech Matters: Using tech for positive social change

On February 16th in Los Altos, California, I shared these thoughts on Robin Seaman’s impact on the world with her family and friends at her Celebration of Life. Robin was beloved by the hundreds, if not thousands, of people who had the honor of coming into direct contact with her. That's the Robin we all collectively know personally. The sister, the aunt, the friend, the mentor. The shining bright spot in our day. A woman with that ineffable quality of elegance. However, I'm here to spotlight the impact Robin had on millions of people who never had the pleasure of meeting her personally. You all might have heard something about Robin’s dedication to helping people with disabilities that affect reading. People with disabilities like blindness, visual impairment, dyslexia, physical limitations and returning vets with brain injuries -- anyone who cannot simply pick up a printed book and read it. The nonprofit Benetech team built the revolutionary Bookshare library for thi...

I am incredibly excited to let you know that earlier this month we announced that Betsy Beaumon , Benetech’s current president, will be taking over as CEO of Benetech. Betsy is a recognized social entrepreneur who has dedicated much of her career to changing the world with software. Our board and I are looking forward to Betsy leading Benetech to even greater impact. Under Betsy’s guidance, Benetech is developing new software for social good enterprises to connect communities with inclusive technology: Service Net: Reshaping the social safety net in human services to better connect people to the services they need.  Born Accessible: Working with publishers to ensure that any new ebook is accessible to people who read differently - with the goal of one day making Bookshare obsolete.  Connected Civil Society: Applying machine learning and computer vision to document human rights violations and promote accountability in Syria in collaboration with the UN.  Data ...

I had the honor to be the opening keynoter for the first-ever  Good Tech Fest , which was held in Detroit on May 22, 2018.  It was a blast to be with an entire conference full of social good software and data people from around the world. Using Software and Data to Change the World We are in an amazing time. Society is a buzz about new technology: artificial intelligence, machine learning, blockchain, autonomous cars, the surveillance state, and more. And then we take a time machine and journey into the past – no wait! It’s just the present day social good sector. It just seems like Y2K!  Probably like many of you, I feel like a time traveler when I’m asked constantly about what machine learning and blockchain can do for the communities we want to help, and the social enterprises that serve them. Of course we know that the questioner has no data to speak of and today’s answer is probably “nothing.” With a pronounced shrug. But wait, there’s a silver lining her...

I believe in the power of books to change the world. That is not a particularly radical belief among librarians, but I hope to make you believe even more in the power of books. Literacy and access to knowledge underpins just about every social good, from education, to economic development, to health, to women’s empowerment, democracy and respect for human rights. Today, we are poised at a moment in time where we can transcend the limitations of past book technologies and bring the power of books to all humans. To bring the power of books to everybody on this planet, we must make books truly accessible. Love of the print book. It made me who I am. I’m a big fan of the printed book and always have been. However, as a technology, printed books come with serious challenges for some communities (like blind people) that technology can unlock. Consider the issues with printed books. First, they are place-based. In order to read a printed book, you must have physical access to it....

In honor of Gerry Davis, April 2018 My mentor passed away earlier this month. I have had the benefit of numerous mentors over my long career, but Gerry Davis was The Mentor. We worked together for over 35 years, from the very beginnings of my Silicon Valley career. Gerry’s incredible advice guided me along my entire path, and so many crucial turning points went well because of Gerry’s invaluable insight and guidance. Gerry was one of the earliest computer software attorneys, and even wrote one of the first   books on the subject . I could always count on Gerry to come up with a breakthrough idea that made something I dreamed about doing become a reality. He considered himself a “problem-solving lawyer” and warned me against getting involved with “problem-creating lawyers!” I am incredibly indebted to Gerry for so many reasons but want to highlight three in particular. First, Gerry turned me from a geek into a businessperson and entrepreneur. When I cofounded my first ...

I've been privileged to meet so many awesome social entrepreneurs around the world, doing fabulous work without much recognition (and often, even less funding). Jamila Hassoune is one of those social entrepreneurs, and we share a love for books and the power of access to books. We've been in touch for almost fifteen years, and I met her in person in 2014 when I was attending the diplomatic conference that resulted in the Treaty of Marrakesh. She's known as the Librarian of Marrakesh,  in recognition of her dedication to books and her role as Morocco's first woman bookseller. She leads Book Caravans into Morocco's rural regions to share knowledge, books and history with students and women. She just sent me the announcement of her new Book Caravan: The 13th book caravan Under the theme: The valorization of our heritage is a responsibility of our present and our future. Jamila Hassoune is pleased to announce the 13th Edition of the book caravan from ...

A friend just sent me the surprising and sad news of the unexpected passing of former Intel CEO, Paul Otellini . Paul did so many things for me over a long career at Intel, and I had to put fingers to keyboard (something Intel enabled, of course) right away to acknowledge his many (and unknown) contributions to my work. I first met Paul over thirty years ago.  My first (successful) Silicon Valley company had Sevin-Rosen as lead investors, and Roger Borovoy was our board chair, the former Intel General Counsel.  Roger thought that outside board service would be a good experience for an up and coming Intel executive, and that our startup would really benefit from Paul's input.  The company went on to great success, and today is still represented in the product lines of Nuance (NUAN). Paul was there on the fateful day when I presented a reading machine prototype to the Calera Recognition Systems board.  The board's veto of the project (because it wasn't a big enoug...

There’s a global book famine afflicting people with disabilities. They lack the books they need for education, employment, and social inclusion. Billions have been spent addressing the problem over the past decade. I have good news: For $5 million a year, we can build a global library that provides tens of millions of people around the world who are blind, low vision, or dyslexic free access to books that will work for them. Benetech has already solved this problem for students in the United States. Our Bookshare library has over 550,000 books that have been delivered digitally over 10 million times. Bookshare adapts to the needs of all readers with a disability that makes reading hard, whether they read with their eyes, ears, or fingers. We’re already delivering services at scale in three other countries—Canada, the UK, and India. Very few philanthropic opportunities come with the chance to solve a global problem with modest risk. This one does. We just need the resources ...

          Tech entrepreneurs can change the world through their philanthropy. They will achieve the greatest bang for their philanthropic buck by prioritizing the better use of community-driven software and data. That was my message in a recent interview, which you can read on the Benetech blog series, The Impact . Today, I’m writing to provide the first in a series of specific ideas on how philanthropic tech entrepreneurs can do good by doing what they do best: using software and data to create massive value. What if every person in need had access to the help they needed? Every day in every community, there are people who need help. From a single mom facing eviction to a vet struggling with PTSD, to a domestic violence survivor fighting for custody of her kids. A web of complex needs exists, but information about the various services that address those needs—services that form the social safety net—is difficult to find. Comp...

There is a big controversy in the technical standards area that impacts accessibility of content in web browsers.  Ars Technica covered this recently in their post:  Over many objections, W3C approves DRM for HTML5 . Benetech is voting against the W3C decision on Encrypted Media Extensions (EME).  Here is the statement that will accompany our vote: EME should not become a W3C Recommendation without adding provisions that safeguard the rights of accessibility and security researchers to do their job without risking prosecution under the DMCA and similar national legislation.These types of provisions are already implemented around patents connected to standards work, and we believe accessibility professionals deserve similar protections.  DRM has been the enemy of accessibility, not to mention the ugly compromise DRM represents to technical excellence and freedom.  EME’s reason to exist is to implement DRM. EME is irrevocably tainted from an accessibility ...

I am still on the Skoll high Just back from my week in Oxford with my head buzzing and Michael Franti's social change anthem "Good to be Alive Today" ringing in my ears. It's hard to explain why this is the one conference a year I always make the time for. It's a powerful mix of inspiration, singing, ideas and most importantly, peer brainstorming.  I have more than a year's worth of ideas for social good. Let me share just a few! Systems Entrepreneurship is on the Rise Jeff Walker has been making the case for what he calls "systems entrepreneurship" at Harvard's Kennedy School, Skoll and in a new SSIR article . He uses examples such as the campaign to eliminate malaria to demonstrate we need a new class of backbone organizations (borrowing from the collective impact concept identified by FSG) who are around organizing larger scale systems change with an ecosystem of players, as opposed to setting out as one organization to make the change ...

Last night I received a Facebook friend request from an old friend and accepted it.  Within a minute or two, a FB Messenger chat started up about the UN and the Sustainable Development Goals.  So, I of course kept the conversation going.  Until it quickly became a classic advance fee scam conversation (originally made famous by folks in Nigeria with faxes).  I quickly checked, and found that (of course) I already was Facebook friends with my old friend.  Someone had borrowed her picture and name and was starting to ply the scam trade.  Facebook has a handy way of reporting this exact problem and the fake account was suspended within minutes.  But, it was a reminder of how somebody who has been working with people at the forefront of the security field can be taken in, if only for five minutes.  So, my advice: if an old friend reaches out to you on Facebook, someone who really should already be a Facebook friend, it's probably not your friend....

Kent Presents 2016 I just attended the second annual Kent Presents conference in Kent, Connecticut. It’s the brainchild of Donna and Ben Rosen, a New York power couple with connections to science, technology, politics, the arts and more. There were too many awesome talks to do them justice, but you are welcome to sample the session titles here . The talk that especially blew my mind was by MIT professor Dina Katabi . She and one of her graduate students demonstrated their Emerald technology, and it was the first time I’d seen this capability. I’m sure you remember the “Help I’ve Fallen and Can’t Get Up” TV commercial of late night fame. Dina’s question was: why doesn’t this work most of the time? The answer is that it’s hard to get people to wear something. The Emerald approach is to do away with the thing you wear. They place a low-power (far less than a wifi router) wireless beacon in your apartment, and it can track the exact location (including altitude) of up to five people. Ev...

I just finished reading Kentaro Toyama’s new book, Geek Heresy, tackling the cult of technology as a cure-all for society’s ills. He’s a geek (former Microsoft Research guy) who is making the case that technology doesn’t make the kind of social impact it claims to deliver. There’s often more value to me in reading iconoclastic books than feel-good affirmations of popular icons! For example, I extracted many insights about the international development field reading books like Easterly’s Tyranny of Experts or Maren’s Road to Hell. Toyama offers up strong criticisms as well as constructive advice about how to best apply technology to social problems. At the same time, there are some flaws in his arguments that are worth pointing out. Smashing Icons Toyama’s central thesis is that we tend to overstate the benefits of technology as a magic bullet. He’s countering the world view that the technology just needs to get in the hands of the poor and miracles will happen. He broadens this ...