Tech Matters: Using tech for positive social change

The world is undergoing a data revolution, and the social sector is no exception. Mobile devices are breaking down the barriers to direct connections to staff, volunteers, clients, partners, communities, and the general public. Social enterprises are collecting more and more data: data about social problems; data about intervention outcomes; data for collective impact; data for learning; data for dashboards to better operate their enterprises; data for funders; and the list goes on. Yet, social enterprises aren’t typically made up of data geeks. They desperately need to use data better and multiply its impact, but they rarely have the skills or infrastructure to do so effectively. A significant, but neglected, issue is the ethics of data collection and storage. As data collection becomes easier and more widespread, we must remember that so much of the important humanitarian information collected by social enterprises is sensitive. Information about corruption, human rights violation...

Meet Kevin and “Sophia” (who anonymously shared her story with my team). When Kevin was in kindergarten he had an organic brain injury, which forced him to have to relearn everything from walking to using the bathroom. There were several years where Kevin struggled in school because his vision was blurry and this made reading normal size print grueling. He could no longer keep up with his peers in the classroom. One day when Sophia was in fifth grade, she suddenly went blind from an inexplicable disease. Sophia and her family were left confused and concerned about her future in the classroom. Braille books saved her from isolation and she became an insatiable reader. However, she soon encountered the frustrating “accessible book famine” because very few books available were available in Braille. This reality changed when both Kevin and Sophia learned about the accessible online library  Bookshare , an initiative of Silicon Valley technology nonprofit  Benete...

This post originally appeared as part of an online debate about How Big Data Can Have a Social Impact, which the Harvard Business Review Blog Network hosted jointly with the Skoll World Forum on Social Entrepreneurship . Right now I'm in Oxford, England, for the annual Skoll World Forum! Big Data is all the rage in Silicon Valley. From Facebook to Netflix, companies are tracking and analyzing our searches, our purchases, and just about every other online activity that will give them more insight into who we are and what we want. And though they use the massive sets of data they collect to help create a better experience for their consumers (such as customized ads or tailored movie recommendations), their primary goal is to use what they learn to maximize profits. But can Big Data also create positive social change? Many activities in the social sphere also generate lots of information. Massive amounts of data are collected on the pollution in our cities and the changes in our...

I was recently at the Skoll World Forum, probably the best conference in the world for meeting with top social entrepreneurs. As a longtime member of the Skoll community, I prize this week for the opportunity to talk frankly with peers about our biggest mutual challenges. Peer learning is the most valuable opportunity for a field that has no operator's manual -- like social entrepreneurship! The constant theme is raising money for our social enterprises. But not just any money -- we talk about the most difficult money to raise: the unrestricted funding that is the lifeblood for a social entrepreneur. This kind of funding is essential for innovation, for responding to time-critical opportunities, prototyping new ideas and getting them to the point where they are a saleable product to customers and/or issue-focused donors. But, unrestricted funding is far harder to raise, because the donor is investing in the leadership of the organization as opposed to a specific set of deliverab...

One of the great memories I have of last week's Skoll World Forum is Willy Foote of Root Capital kicking off the Skoll Convening (the grantee meeting just before the Forum) with this ash-cloud inspired song: “Floating in this Cloud” How can I scale the impact of my work? Should I partner or go it alone? How many funders do I really need? And how many miles have I flown? Yes, and does it make sense, to hire a COO Given how much this outfit has grown. The answers, for now, are floating in this cloud The answers are floating in this cloud How can I find the kind of hires that I need Before we all just explode? How can I build a strong culture for us all Before we burn out from overload? Yes and how many times must I change my strategy Before I get on a steady road The answers, for now, are floating in this cloud The answers are floating in this cloud (Repeat) And when will I know my work has been done That the impact will forever be How will I measure my mark on the world That it not...