Tech Matters: Using tech for positive social change

I had the honor to be the opening keynoter for the first-ever  Good Tech Fest , which was held in Detroit on May 22, 2018.  It was a blast to be with an entire conference full of social good software and data people from around the world. Using Software and Data to Change the World We are in an amazing time. Society is a buzz about new technology: artificial intelligence, machine learning, blockchain, autonomous cars, the surveillance state, and more. And then we take a time machine and journey into the past – no wait! It’s just the present day social good sector. It just seems like Y2K!  Probably like many of you, I feel like a time traveler when I’m asked constantly about what machine learning and blockchain can do for the communities we want to help, and the social enterprises that serve them. Of course we know that the questioner has no data to speak of and today’s answer is probably “nothing.” With a pronounced shrug. But wait, there’s a silver lining her...

I am still on the Skoll high Just back from my week in Oxford with my head buzzing and Michael Franti's social change anthem "Good to be Alive Today" ringing in my ears. It's hard to explain why this is the one conference a year I always make the time for. It's a powerful mix of inspiration, singing, ideas and most importantly, peer brainstorming.  I have more than a year's worth of ideas for social good. Let me share just a few! Systems Entrepreneurship is on the Rise Jeff Walker has been making the case for what he calls "systems entrepreneurship" at Harvard's Kennedy School, Skoll and in a new SSIR article . He uses examples such as the campaign to eliminate malaria to demonstrate we need a new class of backbone organizations (borrowing from the collective impact concept identified by FSG) who are around organizing larger scale systems change with an ecosystem of players, as opposed to setting out as one organization to make the change ...

I just finished reading Kentaro Toyama’s new book, Geek Heresy, tackling the cult of technology as a cure-all for society’s ills. He’s a geek (former Microsoft Research guy) who is making the case that technology doesn’t make the kind of social impact it claims to deliver. There’s often more value to me in reading iconoclastic books than feel-good affirmations of popular icons! For example, I extracted many insights about the international development field reading books like Easterly’s Tyranny of Experts or Maren’s Road to Hell. Toyama offers up strong criticisms as well as constructive advice about how to best apply technology to social problems. At the same time, there are some flaws in his arguments that are worth pointing out. Smashing Icons Toyama’s central thesis is that we tend to overstate the benefits of technology as a magic bullet. He’s countering the world view that the technology just needs to get in the hands of the poor and miracles will happen. He broadens this ...

Big complex social problems. Your skills and experiences. Benetech. Combining those three potent ingredients is how we change the world. If you’ve been burning to use your considerable talents to make a difference, rather than make a lot of money, it’s time you considered joining our growing team. We are looking for more than a dozen motivated individuals to make the leap to positive social impact. From executives to summer interns, from engineers and product managers, to communications and outreach professionals, we have a wide range of opportunities. From children with disabilities to African human rights activists, you will have direct exposure to how Benetech’s products and services change lives for the better. Our benefits are great, and our pay is excellent by nonprofit standards! Flexibility is one of our core values. It’s just one of the reasons that Benetech is the rare software company that is majority women (also true of our managers). We believe in wildcards : i...

I just read the new book from Sally Osberg, President and CEO of the Skoll Foundation, and strategy guru Roger Martin, Getting Beyond Better: How Social Entrepreneurship Works. Even though I’m a Skoll Award winner, it really made me think about my organization, Benetech, and what we are trying to accomplish. The book is an expanded version of their seminal article in the Stanford Social Innovation Review from 2007, “Social Entrepreneurship: The Case for Definition.” I always refer aspiring social entrepreneurs to the article when they ask me how they can win a Skoll Award. But, it’s always useful to explore the framework of one’s work.  Sally and Roger's book challenged me to do just that. Framework for Producing Transformative Change Two key concepts from the book really stuck with me. The first is their core concept of equilibrium change. Did the world move from one stable but unjust equilibrium to a new and better one? Of course, this is a familiar concept to me as someone w...

Carol Wanjiku is the CEO of Daproim . She’s an incredible social entrepreneur I just visited with in Nairobi, Kenya. She runs a for-profit social enterprise named Daproim that provides data entry services using disadvantaged students as their primary workforce. We go way back with her firm. In 2008, we were the first customer of Samasource as they were getting started. Samasource connected us with Daproim in Nairobi to proofread books for our Bookshare project. Bookshare is our large digital library for students with disabilities such as blindness or dyslexia. We use digital ebooks at Bookshare’s core, which can easily be turned into braille, large print or digital audio (using synthetic speech technology). We had just won a large contract to deliver high-quality accessible textbooks to students with disabilities in the U.S., and we needed more help. Samasource connected us with a winning team, and we’ve been using Daproim ever since. I visited Daproim four years ago, and wrot...

Guest post by  Betsy Beaumon, President, Benetech We are seeking visionary leaders to join Benetech in applying technology to advance the rights of disadvantaged people around the world. Technology is playing an ever larger role in increasing respect for human rights and delivering better services, and we have two rare opportunities to lead world-class tech-for-good programs. Benetech is hiring new Vice Presidents for our Global Literacy and Human Rights programs. You are the leader we are looking for if you see the combination of social good and businesslike management as the answer to pressing problems throughout the world. You are someone who dreams about using your management and leadership skills and love of technology for social impact, exceeding the bounds of what a regular for-profit business can do. You’ve come to the right place: Benetech. We are Silicon Valley’s deliberately nonprofit software company. Benetech is organized as a nonprofit, but run like a busine...

My favorite conference of the year is the Skoll World Forum in Oxford. That’s still the case even after attending the Forum for eleven straight years as of last week! Why, after all these years, do I love going back? First and foremost, it’s the people. This is my posse, the global social entrepreneur community, as well as the people who appreciate and support them. Everybody there understands the issues at the intersection of social good and innovation at scale. That is why conversations at the Forum start where conversations elsewhere end. Thanks to the environment of trust and effectiveness, there are nearly one hundred people on my list of follow-ups from last week! The programming also works well for me and most of my fellow social entrepreneurs. That’s no accident: since its inception, the Skoll team has continuously improved the Forum. The event starts with two-and-a-half days of the Skoll Convening: a gathering of all of the current and former Skoll Awardees . This year’s...

My personal goal is to channel the aspirations of the technology community to do more social good. More and more of my time is spent around both raising money and raising awareness of how much more could be done with technology to increase social impact. In this update, I’m delighted to be able to share Benetech’s latest efforts to do both. First, I’ll cover our biggest fundraising effort of the year: individual philanthropy is crucial to us; it’s the portion that makes 10X impact possible! Then I’ll share the latest stories on the impact of our tech volunteerism and human rights tech efforts as well our new tech leadership. Highlights of this Update: Join Benetech in Making the World Better for All SocialCoding4Good and New Tech Leadership Human-Oriented Tech for Human Rights Join Benetech in Making the World Better for All At Benetech, we touch the lives of hundreds of thousands of individuals in often-difficult situations. From people in Latin America who face severe wate...

At Benetech, we advance technology applications that empower and protect underprivileged populations, and that also have the potential to become financially self-sustaining enterprises. This keeps us focused on projects that offer the greatest social impact for the resources invested. Benetech Labs is where the Benetech team and our social impact partners incubate new software-for-good applications. Within the arena of startup incubators, however, Benetech’s social enterprise business model and Benetech Labs’ approach are unique. Let me explain how this is so. The typical incubator model works well where a team has formed around a technology innovation and is looking to graduate a for-profit company. The entrepreneurial team explains how its product can be monetized, and angel and venture capital funders then invest in the hottest teams coming out of the top incubators. What happens, however, with technology applications that could provide great social benefit but that won’t gene...

The world is undergoing a data revolution, and the social sector is no exception. Mobile devices are breaking down the barriers to direct connections to staff, volunteers, clients, partners, communities, and the general public. Social enterprises are collecting more and more data: data about social problems; data about intervention outcomes; data for collective impact; data for learning; data for dashboards to better operate their enterprises; data for funders; and the list goes on. Yet, social enterprises aren’t typically made up of data geeks. They desperately need to use data better and multiply its impact, but they rarely have the skills or infrastructure to do so effectively. A significant, but neglected, issue is the ethics of data collection and storage. As data collection becomes easier and more widespread, we must remember that so much of the important humanitarian information collected by social enterprises is sensitive. Information about corruption, human rights violation...

10X: ten times the impact. That’s what’s been on my mind lately. How can our existing successful programs reach ten times more people? How can we use technology in a new way to improve people’s lives that is an order of magnitude better? Can we help stimulate the creation of far more technology-for-good ventures? The Benetech team has already accomplished great things for our users, but there is so much more we can do. Technology currently serves privileged groups through tools that provide access to education, literacy, health, and justice. But what about everybody else? While it’s not a panacea, technology has been the engine of so many improvements in society. The time has never been better to think 10X bigger! I have disruptive approaches to social innovation in mind, with an increasingly connected society where the cost of prototyping and deploying new products is extremely low, and where innovation is no longer the sole purview of well-funded for-profit corporations. We del...